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Refund policy
I. Introduction
This After-Sale Policy outlines the terms and conditions for customers shopping with **3•6•5**. Please review the following carefully.
All disputes or concerns must be submitted through our official support channels. Failure to follow this process may result in limitations on account access or the inability to process your request.
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II. Dispute Submission Requirements
To ensure a smooth resolution process, the following must be provided when submitting a dispute:
* Customer name
* Date
* Description of the issue
If requested by our support team, items must be returned to the designated address for further inspection.
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III. Refund, Replacement, and Return Eligibility
#### A. Orders Delayed
For orders without confirmed delivery:
Some shipping methods may not be eligible for delay-related disputes (this will be communicated in advance).
**Notes:**
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B. Orders Not Received
Issues that may void eligibility include:
This After-Sale Policy outlines the terms and conditions for customers shopping with **3•6•5**. Please review the following carefully.
All disputes or concerns must be submitted through our official support channels. Failure to follow this process may result in limitations on account access or the inability to process your request.
---
II. Dispute Submission Requirements
To ensure a smooth resolution process, the following must be provided when submitting a dispute:
- Clear photos or videos showing the issue (videos may be required if photos are insufficient)
- Relevant complaint screenshots, including:
* Customer name
* Date
* Description of the issue
- Proof of communication (email, payment disputes such as PayPal, etc.)
If requested by our support team, items must be returned to the designated address for further inspection.
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III. Refund, Replacement, and Return Eligibility
#### A. Orders Delayed
For orders without confirmed delivery:
- **United States:** Disputes may be opened after **45 days** from shipment if the item has not been delivered
- **Brazil:** Due to customs delays, disputes may be opened after **110 days**
Some shipping methods may not be eligible for delay-related disputes (this will be communicated in advance).
**Notes:**
- Packages may be held at local post offices due to incomplete addresses or missed delivery attempts
- Customers are responsible for contacting their local carrier for pickup if needed
- If tracking shows delivered but not received, an investigation may take **1–2 months** with no guaranteed outcome
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B. Orders Not Received
- If tracking confirms delivery, **refunds or replacements are not guaranteed**
- If the item was not received, an **official non-delivery certificate** from the local post office may be required
Issues that may void eligibility include:
- Incorrect or incomplete address
- Unknown recipient
- Refused delivery
- Failure to pick up package
- Customs clearance issues
**Important:**
Unclaimed or returned packages are not the responsibility of **3•6•5**. Returned items may be restocked instead of refunded.
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C. Damaged Products
**Notes:**
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D. Incorrect or Missing Items
We maintain strict quality control, but in the event of an issue:
* Non-essential → Partial refund or replacement part
* Essential → Full replacement
Providing clear proof will help speed up the resolution.
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E. Order Cancellations
However, the following cannot be canceled after payment:
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IV. Return Policy
A. General Conditions
**Notes:**
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B. Return Process
Once returned items are received:
Refunds apply only to the original product cost.
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C. Return Instructions
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V. Service Usage
A. Dispute Deadline
Disputes must be submitted within **30 days after delivery**.
After this period, orders are considered finalized and cannot be reopened.
cheyoung
30 Mar, 4:33
#### B. Force Majeure
**3•6•5** is not responsible for delays or damages caused by events beyond our control, including:
We will communicate any major disruptions through email or support channels.
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If you have any questions, please contact our support team. We are here to assist you.
Unclaimed or returned packages are not the responsibility of **3•6•5**. Returned items may be restocked instead of refunded.
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C. Damaged Products
- **Severely damaged items:** Eligible for full refund or replacement
- **Partially damaged items:** Eligible for partial refund or replacement
**Notes:**
- Minor issues (wrinkles, small scratches, loose threads) are not considered defects
- Packaging damage alone is not eligible for refunds
- Claims must be made within **30 days of delivery**
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D. Incorrect or Missing Items
We maintain strict quality control, but in the event of an issue:
- Incorrect item → Full refund or replacement
- Wrong size/color (non-functional issue) → Refund or resend with proof
- Missing parts:
* Non-essential → Partial refund or replacement part
* Essential → Full replacement
- Missing accessories → Replacement sent
Providing clear proof will help speed up the resolution.
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E. Order Cancellations
- Orders may be canceled for a **full refund before processing begins**
However, the following cannot be canceled after payment:
- Custom or print-on-demand items
- Pre-order inventory
- Service-based orders (e.g., photo/video services)
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IV. Return Policy
A. General Conditions
- Returns must be requested within **7 days of delivery**
- Items must be unused and in original condition
**Notes:**
- Customers are responsible for return shipping costs
- Shipping fees and additional charges are non-refundable
- For defective items, refund/replacement policies apply first
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B. Return Process
Once returned items are received:
- A quality inspection will be conducted
- Damaged or used items may be rejected
- Approved returns may incur a **$1.50 restocking fee**
Refunds apply only to the original product cost.
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C. Return Instructions
- Contact support to receive return authorization before shipping
- Use a trackable shipping method
- Include all original packaging, tags, and accessories
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V. Service Usage
A. Dispute Deadline
Disputes must be submitted within **30 days after delivery**.
After this period, orders are considered finalized and cannot be reopened.
cheyoung
30 Mar, 4:33
#### B. Force Majeure
**3•6•5** is not responsible for delays or damages caused by events beyond our control, including:
- Natural disasters (floods, storms, earthquakes, etc.)
- War, strikes, or international conflicts
- Epidemics or public health emergencies
- Customs inspections or delays
We will communicate any major disruptions through email or support channels.
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If you have any questions, please contact our support team. We are here to assist you.